Question 290
You bought a television in Germany. At home, you unpack the TV, but it doesn't work. The TV is broken. What can you do?
Deutsch: Sie haben in Deutschland einen Fernseher gekauft. Zu Hause packen Sie den Fernseher aus, doch er funktioniert nicht. Der Fernseher ist kaputt. Was können Sie machen?
Answer options
- complain about the TV✓ Correct answer
- Write an ad
- extend the warranty
- replace the device without being asked
Explanation
Imagine you buy a new TV in a German electronics store. After the purchase, you bring it home and unpack it. When you turn it on, you notice that the TV is not working properly or does not turn on at all. So the TV is defective. Now you are wondering what options you have as a customer and how you should react correctly to solve the problem.
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