Last updated: January 21, 2026
We offer a full refund within 14 days of purchase, no questions asked.
At Ew-Co (operating GermanPass), we're confident you'll love our service. However, if for any reason you're not satisfied with your purchase, you can request a full refund within 14 days of your purchase date.
To request a refund, simply contact us within 14 days of your purchase:
We'll process your refund within 5-10 business days. Refunds will be issued to your original payment method.
Once we receive your refund request:
After 14 days from your purchase date, all sales are final. We cannot offer refunds for purchases made more than 14 days ago.
However, if you experience technical issues with the Service at any time, please contact our support team and we'll work to resolve the problem.
For customers in the European Union: By purchasing and immediately accessing digital content, you expressly agree to immediate performance and acknowledge that you will lose your right of withdrawal once the content has been fully performed.
However, you still have the right to request a refund within 14 days of purchase under this policy.
All payments are processed securely through Paddle. If you have any questions about charges or billing, you can also contact Paddle's support team.
If you have any questions about our refund policy or need assistance, please contact us:
Email: support@germanpass.app
Subject: REFUND REQUEST
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. The "Last updated" date at the top of this page indicates when the policy was last revised.